-
- Depth of knowledge and experience across digital transformation, project management, account management, and operational management
- Managing large, long-term accounts with high customer satisfaction, while being at the forefront of innovative and mutually beneficial partnerships and collaboration to best serve the Land Information and Government markets
- Ability to communicate and build rapport with stakeholders at all management and technical levels
EXPERIENCE
Major Account Manager, Land Information Services 2014 – present
Fuji Xerox Document Management Solutions, Ravenhall, Victoria
Working with customers that I have been involved with since the 1990’s, I now ensure that we are proactive, efficient, and meeting their needs in delivering value for their land information management and account requirements. With work continuing for four Australian State Land Registries, as well as international opportunities in China, I am delighted to work with dedicated professionals to deliver and maintain innovative solutions.
-
-
- Maintaining a long term system and relationship with the Victorian Government which has been in operation since 1998
- Establishment of the Fuji Xerox support centre in Darwin in 2005 and now the Account Manager for our Facilities Management contract that has been in place since then
- Management of delivery of a Xinjiang Province Land Information System in Northern China
- Successful re-signing of major, key contracts via open market tenders
- Implementation of digital strategies via scanning/digitisation and data capture, and moving to cloud based solutions
-
Hobart Site Manager (seconded), AEC Federal Election Ballot Scanning Project April 2016 – August 2016 and March 2019 – June 2019
Fuji Xerox Document Management Solutions, Mornington, Tasmania
As part of the 2016 Federal Election, Fuji Xerox was contracted to receive completed Senate ballot papers, scan these, and capture preferences. This was required for all Australian State and Territories and Tasmania was the only state nationally where Fuji Xerox didn’t have a local site that could be used for this purpose. As the Site Manager it was my responsibility to
-
-
- Canvas potential sites and choose location
- Organise fit-out and IT setup of site
- Organise labour hire agency staff
- Prep site according to AEC security standards
-
During the production phase I was responsible for
-
-
- Day to day running of the site (receipt of ballots, scanning, data entry, storage)
- Communication with national Fuji Xerox teams on progress and issues
- Communication with AEC staff and public observers
- Diagnosing and resolving issues
-
Despite a relatively short setup period, and the fact that this was the first time electronic processing of election ballots had occurred in Australia’s history, the full processing was completed on time and with full accountability and reconciliation of all ballots received (in Tasmania and across Australia).
Fuji Xerox retained this work for the 2019 federal election. As the previous Hobart location was no longer available, I again was tasked with finding a suitable location and setting this up. Again, we overcame technical challenges to complete and reconcile the state of Tasmania ahead of schedule.
Project Manager 2010 – 2014
Fuji Xerox Document Management Solutions, Ravenhall, Victoria
(Previously Salmat Business Process Outsourcing)
Managing primarily software and web development projects through all phases of the project lifecycle and working with stakeholders and development teams both interstate and internationally.
-
-
-
- Proven ability for change management ensuring extra requests and “can we just have’s” from clients are tracked against project baselines.
- Managing anywhere from 3 to 7 concurrent projects with competing resources, dependencies and milestones
- Organising and chairing meetings from senior management, customers, to front line IT teams, knowing how to approach each to communicate essential information effectively
- Necessity to learn new technologies, products and concepts quickly to “hit the ground running” with new projects and products.
- Ensured compliance with the FX DMS Project Management Office project framework
- Exposure to Agile development methodology
-
-
Major projects undertaken:
Requirements gathering and implementation of a Land Information System in the city of Ili, Xinjiang Province, China
As part of the Fuji Xerox DMS Land Information Services division, I project managed the team of FX and partner vendors who travelled to the Xinjiang province in China to formalise requirements and a statement of work for the provision of a Land Information System.
-
-
-
- Spent five weeks in Urumqi and Ili working with Chinese land information sepcialists and government officials
- Gained understanding of Chinese business culture within a traditional part of China, much less affected by western business practices as more southern parts of the country
- Was able to bring together ideas and concepts from cross company Australian teams as well as Chinese specialists and government employees
- System build and implementation underway as at May 2014
-
-
Development and commissioning of Electronic Bill Presentment and Payment (EBPP) portals
Implementation of web based EBPP for Telstra and TRUenergy.
-
-
-
- Worked with complex client project methodology and technology delivery frameworks
- Delivered on time to tight timeframes.
- Mitigated and managed risks and issues ranging from natural disasters affecting off shore resources to development quality
-
-
Online workflow solution upgrade
A major private health fund client of Salmat, Medibank, had implemented a workflow solution and required an upgrade to functionality to enable them to process health claims.
-
-
-
- Defined and negotiated achievable requirements with the client
- Developed long distance communication skills with internal teams, both interstate and internationally
- Mitigated and resolved quality issues to the satisfaction of the client
-
-
Site move from two premises to a consolidated green fields site
I was the Project Manager for the IT component for each Salmat and HPA sites
-
-
-
- Moved site data centres from two sites within three weeks into the one data centre location
- Identified and planned to mitigate risks of moving legacy systems that hadn’t been physically moved in over ten years
- Engaged and liaised with external vendors to package, transport, install and support all IT equipment during the relocations
-
-
IT Implementation Consultant 2007 – 2010
HPA/Salmat , Derrimut, Victoria
With a broad portfolio of duties, I was involved in IT projects and initiatives from the pre-sales phase, through project management and implementation into production.
Major initiatives included:
Assisted in managing the HPA/Salmat component of a major billing transformation program for Telstra
As the primary print and mail partner for Telstra, as well as a growing digital provider, HPA/Salmat were required to implement change as part of a larger transformation program.
-
-
-
- Part of the team that assessed the change, and provided input into providing process efficiencies
- Worked with other third party vendors to achieve the outcome that Telstra were seeking
- Gathered requirements and documentation in a fast paced, ever changing program of work.
-
-
Setup of the HPA Darwin Office as part of a Northern Territory Lands project
Based on the success of the Land Information System projects in Victoria and New South Wales, HPA was successful in the tender to provide the Northern Territory State Government with a Land Information System to integrate with their existing digital Land products and systems.
-
-
-
- Physical setup of a new office in Darwin
- Purchased and managed commissioning of servers in a secure data centre
- Project management of the development of what is now known as the Integrated Land Information System (ILIS)
-
-
IT Infrastructure Support 2002 – 2007
HPA, Melbourne CBD & Derrimut, Victoria
Supporting server, PC and printer hardware. This role initially was dedicated on site on a government imaging project before I joined the IT Infrastructure team at the Victorian company headquarters in Derrimut.
This role involved server, PC and networking installation including configuring desktop PC’s (Windows) and basic Linux/Unix administration.
SOFTWARE PROFICIENCY
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Microsoft Visio
Microsoft Project
Sciforma
Microsoft Windows XP, 7, 8 and 10
Linux and Unix
Atlassian JIRA
AWARDS
Fuji Xerox OSCA Employee of the Month Award April 2014
Salmat Employee Recognition Awards Employee of the Month August 2011
Salmat OSCA Employee Of The Month July 2010
HPA Victorian Employee of the Month 2001
TRAINING, CERTIFICATION & MEMBERSHIPS
PMI (Project Management Institute) and Melbourne Chapter Member.
PMI is the world’s leading not-for-profit membership association for the project management profession, with more than 600,000 members and credential holders in more than 185 countries. Our worldwide advocacy for project management is supported by our globally-recognized standards and credentials, our extensive research program, and our professional development opportunities.
Project Management Professional Development Program (Incorporating Preparation for the Diploma of PM Assessment) – PM-Partners
Amazon Web Services Cloud Practitioner Essentials (Second Edition) Training Course
INTERESTS
Learning Mandarin as a second language, photography, online & digital technology
